Shipping policy
We now offer a 120-Day Money Back Guarantee. Our commitment to quality and service is also reflected in our enhanced 5-Year Comprehensive Warranty. Enjoy all these benefits and still save up to 50% off retail.
Shipping
Domestic
Items in local stock will ship next business day and will take somewhere between 1-5 business days for free shipping*.
Order by 11AM (CET) during business days for Same Day Dispatch. Orders received after this time will be dispatched within 24 hours of order placement, excluding weekends and holidays.
Note: While we strive for Same Day Shipping, we cannot guarantee its availability.
International
Our global operation, with regional distribution warehouses, ensures efficient international shipping rates. Depending on the country, we can deliver directly to the end delivery address or ship to the customs entry point.
Cost
*Enjoy free nationwide shipping on all orders over €100.
Optional Premium Freight Insurance can be added for additional protection against freight loss and damage.
Premium Freight Insurance
Purchasing insurance at checkout will offer instant protection against freight loss and damage. Without insurance, any freight loss and damage that may occur must go through an investigation process by both ourselves, and the freight company, to determine fault and responsibility. Once the investigation has concluded (usually around 2-6 weeks), restitution is performed. Purchasing insurance skips the investigation process and will provide instant restitution to the purchaser, when a freight issue arises.
Industrial Range
These units are made to order and will take around 10-12 weeks to your door.
Returns
We now offer a 120-Day Money Back Guarantee. Units must be returned by post in the original packaging and in ‘as new’ condition. For change-of-mind returns, return postage will be the responsibility of the customer and a 10% restocking fee will apply. Refunds are processed within 1 working day of receiving the return and inspection.
Commercial Range
Returns are accepted up to 120 days after purchase. Return freight is to be covered by the purchaser unless due to a manufacturing or freight damage issue. In such cases, technician intervention will determine the next steps. Equipment must be completely clean upon return. A refund warehouse inspection will be conducted upon receiving the return prior to the processing of a refund.
Industrial Range
As these units are built to order and often have specific modifications to an individual customer, returns are not accepted unless due to manufacturing issues that are unable to be resolved from a technician servicing.
Spare Parts
Spare parts purchased through the BenchFoods website are not eligible for return. We advise customers to make informed decisions when purchasing spare parts, as they will not be covered by our return policy.
