Designed & Engineered For Those Who Are Serious About Preparing Food

1. WHAT DOES THIS WARRANTY COVER?
It covers defects in material or workmanship under normal use. We will repair or replace products/parts that prove defective during the warranty period.

2. WHAT WILL WE DO TO CORRECT PROBLEMS?
We will action 1 of 3 scenarios based on the defect and the product purchased;

1. Send a brand-new replacement of the defective product. *Does not apply for industrial orders
2. If the defective part of the product is already identified, we will ship the replacement part and have a service technician come onsite to replace and install once it has arrived.
3. Send out a service technician to investigate the defect. Once the issue has been identified, the technician will either fix the defect immediately or notify us of replacement parts needed. If the latter, we will ship the required replacement parts to the service address. The technician will then return onsite to service and fix the product.
   *If there is no technician locally available, then a local appliance repair technician can be sourced by the customer and BenchFoods will pay the technician invoice or reimburse the customer if prepaid.

3. HOW LONG DOES THE COVERAGE LAST?
The Warranty Period is now 5 years from the original date of purchase for Industrial, Commercial, and Domestic Dehydrators. Replacement products or parts, provided through a warranty claim, assume the remaining warranty of the original product or 180 days from the replacement or repair date, whichever is longer. *Spare Parts purchased outside of a warranty claim are not eligible for warranty coverage.

Further information can be found on our warranty page.

Domestic: Order by 11AM (CET) during business days for Same Day Dispatch. Orders received after this time will be dispatched within 24 hours of order placement, excluding weekends and holidays. Note: While we strive for Same Day Shipping, we cannot guarantee its availability.

Items in local stock will ship next business day and will take somewhere between 1-5 business days. 

‍International: Our global operation, with regional distribution warehouses, ensures efficient international shipping rates. Depending on the country, we can deliver directly to the end delivery address or ship to the customs entry point.

Industrial Units: These units are made to order and will take around 10-12 weeks to your door.